Is your smartphone offline because 5G isn’t working? As frustrating as you can’t connect, consider the steps below to help you figure out what could be going wrong and get you back online soon.
Why Are you Unable to Connect to a 5G Network?
5G connection errors are hardly ever caused by something you didn’t do correctly or could have prevented. Here are some possible sources for the issues:
- There’s a quick manual step.
- Your smartphone doesn’t see the 5G network because you’re out of coverage.
- The closest 5G tower requires it to be fixed.
- Your smartphone isn’t compatible with the network.
How to Fix the 5G Network When it Doesn't work
Follow these tips to try some of the more straightforward fixes first:
- Switch to airplane mode on, wait for a few seconds, and then turn it off. It will temporarily stop your cell network connection and force it to try again.
- Restart your smartphone. Seek how to reboot an Android device or restart an iPhone for all the tips.
- Restarting is challenging because it could take several minutes to get back into your smartphone, and everything loads back up. However, this is an easy tip you should pay attention to.
- Verify that there is a 5G coverage range where you are. While 5G has been deployed worldwide, huge gaps make it unreliable in many areas. If you have a 5G-capable smartphone and you’ve been on a 5G connection range recently, moving even a few feet can push you down to an older standard network like LTE/4G.
- The company you purchase mobile service from most likely has a coverage map on its website to see where you can get dependable network and service. However, if not, check out the Ookla 5G Map at Speedtest.net.
- Verify with your carrier that 5G is included in your data plan. If a 5G network doesn’t work on your smart device even when you’re in an area that is supposed to be supported, it could be because you need to pay for 5G access. Most companies include 5G in most plans but check with your carrier for limitations. Turn 5G on or off according to your network area range. Turn it off if it’s on but you can’t reach the network. Your smartphone will work on an older network range type, like LTE. Unfortunately, this is the only solution because sometimes it’s the tower to blame, and there’s nothing else you can do to purr your device on 5G. It’s most likely your situation if there’s a specific tower near you that you consistently have an issue connecting to, but 5G works in different areas. However, if you’ve completed those tips before, and that’s why you can’t access the connection area, reverse them to turn the power on. You can turn an iPhone’s 5G on or off in the Voice & Data area of the settings. Look for the Preferred network type or Network mode if you’re on Android.
- Update your smartphone’s operating system to the latest version. The freshest OS installation contains all the newest fixes and enhancements for your phone, changes you need to include if you’re running an out-of-date version of iOS or Android.
See how to Update iOS or Android if you need help with how
- Reseat the SIM, and clear the SIM Toolkit cache.
Do this, specifically:
- Turn the phone off, remove the SIM card, and turn it back on without being inserted.
- Clear the cache of the SIM Toolkit. Open Settings > Apps > See all apps, and look for SIM Toolkit. Please open it and go to Storage & store> Clear cache.
- Turn the phone off, insert the SIM card again, and then power it back on.
- Your phone might need to be updated. Specific hardware must be in the phone to locate and connect to a 5G network. A phone connecting to 4G doesn’t necessarily work with 5G, especially if manufactured before 2019. If you don’t see 5G at the top of your smartphone, and none of these other steps have helped, you might not have a 5G-capable smartphone. To rectify this, run the smartphone’s model number through a web search or the company’s website and look at its specs. It should say whether 5G is supported.
- Contact the support team at the brand you get your device service through to find other options. Let them know what you’ve already tried at all the above tips; there might be something they can do on their end, or they might have additional suggestions to provide that are specific to your phone/data plan. Factory reset your smartphone. It will delete all the customizations you’ve made to it and restore the original apps and other software to factory default settings. See how to factory reset an iPhone or an Android for all the details.
- Contact the supplier of your smartphone. After resetting the smartphone’s software and completing everything else on this list, faulty hardware preventing your phone from using 5G is all that is left. There’s nothing else you can do but have them repair the smartphone or replace it with a working one.
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